Before starting the training session on the philosophy of "Quality," Mr. Cac opened with the question: "After the lesson on 'Simplicity,' what have you all taken away for yourselves?" This question sparked a lively atmosphere as members took turns sharing the positive changes in their work and how they collaborate with their teammates. Most people had embraced the spirit of "Simplicity is thinking of those before and after you" – working more responsibly, thoughtfully, and effectively. This foundation became an important stepping stone for the entire team to move towards "Quality" – working meticulously, with value, and leaving a unique mark of RIDE.
Reiterate the Lean philosophy
Mr. Kha emphasized the "Concise" philosophy again – thinking of those before and after, so that each task is not only effective but also convenient and seamless for the whole team. And when everything is Concise, we have the foundation to make it truly Quality – polished, valuable, and bearing RIDE's unique mark.
At the beginning of the training session on "Quality," Mr. Cac asked everyone participating at RIDE about the 5 levels used to evaluate the quality of work at RIDE. The five levels “Lackadaisical – Chaotic – Sufficient – Good – Refined” represent the journey of development in mindset, attitude, and work capability of each member at RIDE. From “Lackadaisical” – working superficially and irresponsibly; to “Chaotic” – making an effort but still disorganized; then “Sufficient” – meeting requirements but not creating a difference; progressing to “Good” – working neatly and effectively; and finally “Refined” – working with sophistication, creativity, and producing outstanding value. This five-level scale reflects how RIDE perceives “Quality” not as a destination, but as a continuous journey of improvement, enabling each person to work better every day and collectively elevate the organization. It shows that RIDE operates systematically, with standards, and aims for sophistication in every task. It is a journey from merely getting things done to doing them well, and ultimately to achieving true “Quality” – streamlined, meticulous, and creating sustainable value.
"Finish it" or "Make it Quality"?
A profound question was raised that made everyone in the room reflect: "Are we working just to 'get things done,' or are we truly working with 'quality'?" This question is not merely seeking an answer, but serves as a reminder for each person to reconsider how they are working every day. It is also a motivation for each RIDE member to self-evaluate, improve themselves, and continuously strive for higher levels. The main goal is to surpass the level of "Sufficient" (just getting it done) to move towards "Good," and ultimately aim for "Excellence" – the highest level that reflects the professional spirit and unique identity of RIDE.
Balancing three factors to reach "Quality"
To help everyone better visualize the quality of work, Mr. Cac illustrated it with a triangle consisting of three core elements: Quality, Time, and Scope. He shared that the first step is for each individual at RIDE to know how to balance these three factors to achieve optimal effectiveness. However, he emphasized that we should not just stop at conventional balancing or trade-offs. Instead, we must strive for a higher goal: the scope of work and quality must continuously increase, while the time taken must be shortened. This is how RIDE aims for the spirit of "Fast – Lean – Quality." This spirit means doing more, doing better, in less time, but the most important thing is to always maintain the true value and core meaning of the work.
At the end of the training session, Mr. Cac posed a question that made everyone reflect: “After today, what can everyone take away to improve the ‘Quality’ in their work?” This question was not just for answering, but for each person to look back at their own working methods – whether they have enough “Quality” and what they need to change to do better. Many insights were shared: some realized they needed to be more meticulous in every detail, some felt they had to be more proactive, organized, and responsible, and others understood that “Quality” starts with a serious work attitude and a spirit of continuous learning.
The training session concluded in a lively and positive atmosphere. Each member left with their own thoughts, but shared a common goal – to work with more "Quality" every day, so that the spirit of "Fast – Simple – Quality" is not just a slogan, but becomes a vibrant culture in every action of the RIDE team.